SCCM Client Installation Error (00000005)

When you push SCCM client agents in a big setup, you might experience some errors during client install. If everything goes well, that means you have really configured all things correctly. Recently we noticed SCCM client installation error on few laptops. When tried to push the SCCM client, the client installation failed with error 00000005. After analyzing the setup log files we found the below errors.

SCCM Client Installation Error
The below code is from ccm.log located on site server. You might also see another error “Failed to connect to admin$ using machine account (5).” I have already posted resolution to this error in my post. However when we see this error, we almost think of relating this error to client push installation account.

Trying each entry in the SMS Client Remote Installation account list
Attempting to connect to administrative share '\\computer.fqdn\admin$' using account sccmadmin
Submitted request successfully
Getting a new request from queue "Incoming" after 100 millisecond delay.
Waiting for change in directory "C:\Program Files\Microsoft Configuration Manager\inboxes\ccr.box" for queue "Incoming"
WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account sccmadmin (00000005)
Attempting to connect to administrative share '\\computer.fqdn\admin$' using account 'sccmadmin'
WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account sccmadmin (00000005)
Attempting to connect to administrative share '\\computer.fqdn\admin$' using machine account.
Failed to connect to \\\computer.fqdn\admin$ using machine account (5)
ERROR: Failed to connect to the \\computer.fqdn\admin$ share using account 'Machine Account'

When you deploy configuration manager client using client push, you must configure client push installation account. I have covered about this in one of my post. The Client Push Installation account must be part of local administrators built-in group. Furthermore the client push installation account does not require Domain Admin rights.

Fix SCCM Client Installation Error (00000005)

  1. The client push happens via a dedicated account which is nothing but the client push installation account. Ensure that you have configured a valid client push installation account.
  2. Stopping the firewall service or a program installed on computer can block the client agent installation. I have seen most people stopping the firewall service rather than turning it off. It is not recommended to stop/disable the firewall services from services console.
  3. Ensure SCCM service/program is not blocked in the outbound firewall rules on local computer.
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