Send Custom Notifications using Intune

You can send custom notifications using Intune to the users of managed iOS/iPadOS and Android devices. Let’s test the Intune custom notifications and see how they appear on devices.

The Intune custom notifications aren’t supported by macOS and Windows devices. So if you were expecting to send the custom notification using Intune to your Windows 10 OS, it’s not possible.

When you send custom notifications using Intune, the notifications appear as standard push notifications from the Company Portal app on a user’s device. Very similar to what you see notifications from other applications on the device.

On iOS/iPadOS devices, if the Company Portal app is open when the notification is received, the notification displays in the app instead of being a push notification. The notification remains until the user dismisses it.

So, what exactly is Intune custom notification message? The custom notification messages include a short title and a message body of 500 characters or fewer. These messages can be customized for any general communication purpose.

If you are testing the custom notifications feature for the first time, I recommend sending the notification to a test user group. Once you find it works well, you can send it to other groups.

Intune Custom Notification Prerequisites

Listed below are some prerequisites that you need to understand before you send custom notifications in Intune.

  • To send notifications to groups, your account must have the following RBAC permission in Intune – Organization > Update.
  • To send notifications to a device, your account must have the following RBAC permission in Intune: Remote tasks > Send custom notifications.
  • Custom notifications have the character limit. The title of the message has a 50-character limit and 500-character message limits.
  • Intune doesn’t save text from previously sent custom notifications. If you want to send the same message, you must create a new notification.
  • Intune has a limit of sending 10 messages per hour to the same device.
  • You can also send a custom notification to a single device and not just groups.
  • Notifications will appear on enrolled devices only.

Send Custom Notifications using Intune

So let’s learn how to send custom notifications using Intune. First, sign in to the Microsoft Endpoint Manager admin center. Use an account that has permissions to create and send notifications. Go to Tenant administration > Custom notifications.

Send Custom Notifications using Intune
Send Custom Notifications using Intune

On the Basics tab, specify the title and body of the custom notification. Keep it precise and meaningful.

  • Title – Specify a title for this notification. The titles are limited to 50 characters.
  • Body – Specify the message. Messages are limited to 500 characters. Yes, the symbols and special characters can be included in the message.

Click Next.

Send Custom Notifications using Intune
Send Custom Notifications using Intune

On the Assignments tab, you must select groups to send this notification to. Custom notifications are meant for users and not devices. The groups that you select here must contain users. If the group contains devices, they will be ignored and notifications will be sent to only users.

Click Add Groups.

Select the Target Groups
Select the Target Groups

Select a group to which you want to send the notification. Click Next.

Select the Target Groups
Select the Target Groups

On the Review + Create tab, review the information and when ready to send the notification, select Create.

Send Custom Notifications using Intune
Send Custom Notifications using Intune

After you click Create, the Intune processes message. If you click the Notifications icon, you will see that successfully sent custom notification. That confirms that the custom notification was sent.

Intune Custom Notifications
Intune Custom Notifications

How Intune Custom Notifications Looks

The notification appears on the device and should be visible on the lock screen. The message details are shown based on the settings that you have configured on your phone. Most people avoid displaying sensitive information on lock screen and the message can be read only after unlocking the phone.

The below screen is an example of custom notification message on Samsung Note 10 phone. The notification remains until the user dismisses it.

How Intune custom notifications Looks
How Intune custom notifications Looks

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