In this post, I’ll describe how to resolve SCCM automatic client upgrade greyed out issue. If the automatic client upgrade settings are disabled after an SCCM upgrade, don’t worry; you can fix this.
Today I received an email from a Configuration Manager administrator who had a weird issue with an automatic client upgrade in SCCM. The email stated the following: I have a problem with SCCM hierarchy settings. I recently upgraded my current SCCM 2207 version to SCCM 2211. I want to auto-upgrade my client agents, but I can’t select the box for an upgrade in the client upgrade tab. Can you please help me to resolve this difficulty?
There are two methods for updating a client agent in ConfigMgr: automatic upgrade and manual upgrade. The recommended method for upgrading multiple clients in a production setup is an automatic upgrade, especially if you have a lot of computers. Whereas with a manual client upgrade, you perform a manual client installation on every computer.
The client upgrade settings are often grayed out, which makes it impossible for ConfigMgr admins to automatically update clients to the latest version. Let’s take a look at some screenshots that explain the concern and try to solve the grayed-out SCCM automatic client upgrade issue.
Automatic Client Upgrade Options are Disabled
You can see in the below screenshot that the following options under Site Hierarchy Settings > Client Upgrade are grayed out.
- Upgrade all clients in the hierarchy using production client.
- Do not upgrade servers.
- Automatically upgrade clients within days.
- Upgrade all clients in the pre-production collection automatically using pre-production client.
- Exclude specified clients from upgrade.
To summarize, all the options available on the client upgrade tab are disabled. The production client version and pre-production client version details are visible.
Client upgrade options being disabled is something that I haven’t personally encountered in my lab setup. I have done several SCCM upgrades in the past and I always ensure the SCCM clients are updated to latest version. However, I have seen this issue reported in multiple forums by many users after the ConfigMgr upgrade and there is a solution available. While configuring the Automatic Client Upgrade the option to upgrade clients is grayed out and rest of other options are also not available.
Fix SCCM Automatic Client Upgrade Greyed Out
The primary reason why the client upgrade options are greyed out in SCCM is because the user doesn’t have enough permissions to access the ConfigMgr objects. This issue is commonly seen on new Configuration Manager installations or after upgrading SCCM to next version.
Solution: If you are dealing with a similar issue where the Automatic Client Upgrade settings are greyed out on your SCCM primary site, here is the solution.
- Sign-in to the SCCM primary site server with the account that you used to install the primary site server.
- In the SCCM console, navigate to Administration > Overview > Security > Administrative Users. Right-click the user account and select Properties.
- Under Security Scopes, select All Instances of the objects that are related to the assigned security roles. Click Apply and OK.
After you make the above changes, close the Configuration Manager console and launch it again. Now go to the SCCM primary site and select Hierarchy Settings. In the hierarchy settings tab, switch to the Client Upgrade tab. Now we can see that the client upgrade options are turned on and that the current user can set them up.
When multiple users are logging into the Configuration Manager console, you might occasionally need to restart the server once to make changes take effect.