In this article, I will show you how to add admin contact info in Windows Autopatch. You can add multiple Windows Autopatch admin contacts, and it can be done from the Intune console (Microsoft Endpoint Manager).
When you set up Windows Autopatch for the first time, during the Autopatch tenant enrollment, you are asked to provide contact information for your organization’s Windows Autopatch admin.
Windows Autopatch is a cloud service that automates Windows, Microsoft 365 Apps for enterprise, Microsoft Edge, and Microsoft Teams updates to improve security and productivity across your organization.
On the Windows Autopatch Enrollment welcome screen, you provide the contact info for your organization’s Windows Autopatch admin. The admin details that you must include are: phone number, email address, name, and preferred language. Check out how to fix the unlicensed admin error in Windows Autopatch.
Why should you add Windows Autopatch Admin Contacts?
Consider a scenario where you have set up Autopatch and you encounter an issue with updates. The good news is that you can make a brand-new support request and designate the Windows Autopatch service team to handle it. When you create a new support request for Windows Autopatch, the Windows Autopatch Service Engineering Team will contact these individuals for assistance with troubleshooting your support request.
Anyone you add as a Windows Autopatch admin contact must be competent and able to make decisions regarding your Windows Autopatch environment. The Windows Autopatch Service Engineering Team will contact these admin contacts for questions involving support requests.
Choosing Area of Focus for Windows Autopatch
During the process of adding admin contact details in Windows Autopatch, you must select Area of Focus. Based on the area of focus you select, the admin contacts will receive notifications about support request updates and new messages.
In Windows Autopatch, the areas of focus include the following:
|Windows Autopatch Area of Focus||Description|
|Updates||Windows quality updates|
Windows feature updates
Microsoft 365 Apps for enterprise updates
Microsoft Edge updates
Microsoft Teams updates
How to Add Admin Contact Info in Windows Autopatch
We will now look at the steps to add admin contact info in Windows Autopatch.
- Sign in to Microsoft Endpoint Manager.
- Under Tenant administration in the Windows Autopatch section, select Admin contacts.
- To add a new admin contact, select +Add.
Provide the contact information, which should include your name, email, phone number, and preferred language. For a support ticket, the ticket’s primary contact’s preferred language will determine the language used for email communications.
Select an area of focus and enter details of the contact’s knowledge and authority in the specified area of focus. Select Save to add the contact.
Shortly, you will see a notification “Add admin contact successfully” in the top-right corner of the Intune portal, which confirms the admin contact has been added to Windows Autopatch.
Now, under Windows Autopatch > Admin Contacts, you can view a list of all the admin contacts. Although it is unclear how many admin contacts you can add in total, it is crucial to add the right ones.
Export Windows Autopatch Admin Contact Details
You can also export all the Windows Autopatch admin contact details to a .csv file. In the Intune Portal, go to Windows Autopatch > Admin Contacts. Click the Export button to export the admin contact details to a .csv file. The following information is included in the exported file:
- Phone Number
- Area of focus
- Authorized to approve changes
- Preferred Language
You can double-check that the contact list is accurate, since the Windows Autopatch Service Engineering Team must be able to reach them if a severe incident occurs.