Client Log Collection in SCCM TP 1912

Using the Client Log Collection, you can trigger a SCCM client device to upload its client logs to the site server. This can be done by sending a client notification action from the Configuration Manager console.

The Client Log Collection is a feature introduced with SCCM Technical Preview 1912. It is not added to current branch release yet. I am excited to test this feature in my ConfigMgr Technical Preview 1912 lab.

Believe me this is a very useful feature. Suppose that you want to examine SCCM log files on a remote computer. Asking the user to zip and send the logs files for troubleshooting is a painful task. This is because the user has no idea about the location of log files. A lot of time is spent on collecting the log files.

With the client log collection feature, you can collect the log files from the online client without bothering the user.

While we will explore the client log collection feature, if you want to know all the SCCM TP 1912 new features, click here.

Before you start, make a note of the permissions for client log collection. To collect client logs, your account needs Notify resource permission on the Collection. The Full Administrator and Operations Administrator built-in roles have this permission by default.

In addition to that, ensure your client is online and running the latest version of agent.

SCCM Client Log Collection

The steps to collect SCCM client logs files are :-

  • In the Assets and Compliance workspace, go to either the Devices or Device Collections node.
  • Right-click a device collection.
  • Select Client Diagnostics, then select Collect Client Logs.

Client Log Collection in SCCM TP 1912

When you click Collect Client Logs, a box appears with a note The client you selected is online and will be notified to collect the client logs. Click OK.

Basically a client notification message is sent to the selected clients to gather the CCM logs. The logs are returned using software inventory file collection.

Client Log Collection in SCCM TP 1912

Most of all, your client device should be online in-order to collect the log files. Otherwise you will see something like this.

After you trigger the client log collection, open Diagnostics.log on the client computer. Look for the line “FileCollection: Successfully sent report“.

Diagnostics.log
Diagnostics.log
Collecting log files ...	DiagnosticsEndpoint
PowerShell path: C:\Windows\system32\WindowsPowerShell\v1.0\PowerShell.exe	
FileCollection: Successfully sent report.
Destination:mp:MP_SinvCollFileEndpoint, ID: {F1D8D7BE-BAC8-4080-B44A-F1FD2D974815}, Timeout: 10080 minutes MsgMode: Signed, Not Encrypted	DiagnosticsEndpoint

View the Client Log Files

From the Devices node, right-click on the device you want to view logs for. Click Start > Resource Explorer.

View the Client Log Files
From Resource Explorer, click Diagnostic Files. When you right click the file, you will see some options.

  • Open Support Center – Selecting this option will launch Support Center. However you must have installed the support center prior to using this option.
  • Copy – Copies the information from Resource Explorer.
  • View File – Opens the folder where the zip file is located with File Explorer.
  • Save – Saves the Resource Explorer columns shown in Diagnostic Files.

View the Client Log FilesSince I have the support center installed on the computer, I am going to click Open Support Center. I see the zip file is extracted to folder.

C:\Users\username\AppData\Local\Microsoft\ConfigMgrSupportCenterViewer\Temporary\l1javlvu

sccm support center

Browsing to the logs folder lists all the log files collected from client computer.

Collect Log Files

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Thomas Ehler
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Thomas Ehler

Hmm.
I just go to my file explorer and enter \\”pcname”\c$\windows\ccmcache\
enter my admin credentials and open the logs..

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