Today one of our customer reported about the default reports missing in SCCM console. Clicking the Reports showed No items found. I had to find why the reports went missing and I will cover the solution in this post.
My initial approach to this issue was to check Monitoring > Reporting > Reports. Indeed it was empty and none of the built-in reports were visible. All I could see was No Items found.
SCCM Default Reports Missing in Console
Here is an interesting thing that happened. I tested this issue by accessing the reports on two different computers with two domain accounts with full administrator access. With one of the account, I could see all the SRS reports under Reporting. However with another account, the SCCM default reports were not visible or missing in the console.
Next I logged in to the database server and compared the access of both accounts on database. Both accounts had same rights on the database.
After a brief discussion with the customer, I got to know they used Proxy server in their infrastructure. That gave some hint and I checked the IE setting because a proxy was in place.
If proxy is enabled, then the “bypass proxy server for local addresses” option should be enabled/checked. When I checked the LAN settings it was disabled.
What is bypass proxy server for local addresses
A proxy server is an intermediate server that sits between your computer and the rest of the internet. Many corporate networks use proxies both for network protection and to cache often-used content. You can read more about it here.
To enable bypass proxy server for local addresses, type Inetcpl.cpl in run window, hit enter. This opens the Internet Properties window.
Click Connections tab and then click LAN Settings.
After making the above changes, I closed the SCCM console and reopened it. All the reports were now visible under Monitoring > Reporting > Reports. I hope this post helps.