How to Perform Windows Autopilot Reset

In this post I will show you how to perform Windows Autopilot Reset. We will trigger a remote Windows Autopilot Reset from the Microsoft Endpoint manager console (via Microsoft Intune).

Windows Autopilot Reset resets the device and takes the device back to a business-ready state. This allows the next user to sign in and get productive quickly.

If you are looking to get started with Windows Autopilot, here is the Windows Autopilot Setup guide. This guide covers the steps to set up Windows Autopilot in Microsoft Intune from scratch.

Before you Trigger a Remote Autopilot Reset

The steps to perform a remote autopilot reset are simple but you need to understand what is removed from the device and what is preserved after Autopilot Reset. According to Microsoft, a Windows Autopilot Reset does the following.

  • Removes personal files, apps, and settings.
  • Reapplies a device’s original settings.
  • Maintains the device’s identity connection to Azure AD.
  • Maintains the device’s management connection to Intune.

The Microsoft Autopilot Reset process automatically keeps information from the existing device.

  • Set the region, language, and keyboard to the original values.
  • Wi-Fi connection details.
  • Provisioning packages previously applied to the device
  • A provisioning package present on a USB drive when the reset process is started
  • Azure Active Directory device membership and MDM enrollment information.

One thing to note here is that Autopilot Reset does not support Hybrid Azure AD joined devices. During the Autopilot Reset, the user is blocked from accessing the desktop until the information is restored, including reapplying any provisioning packages. For devices enrolled in an MDM service, Autopilot Reset will also block until an MDM sync is completed. After you perform the Autopilot reset on a device, the device’s primary user will be removed. The next user who signs in after the reset will be set as the primary user.

Ways to Perform Windows Autopilot Reset

There are two ways to trigger the Windows Autopilot reset.

  • Trigger local Windows Autopilot Reset – Usually performed by IT personnel or other administrators from the organization.
  • Trigger Remote Windows Autopilot Reset – Initiated remotely by IT personnel via an MDM service such as Microsoft Intune.

Perform Windows Autopilot Reset via Intune

To trigger a remote Windows Autopilot Reset via Intune, follow these steps:

  • Navigate to Devices tab in the Intune console.
  • In the All devices view, select the targeted reset devices and then click More to view device actions.
  • Select Autopilot Reset to start the reset task.
Perform Windows Autopilot Reset
Perform Windows Autopilot Reset

Autopilot Reset – DESKTOP-8LQPN3I
Windows Autopilot Reset quickly removes personal files, apps, and settings. It resets Windows 10 devices from the lock screen, and applies original management settings from Azure Active Directory and Intune device management. This returns the device to a fully configured or known IT-approved state. (If an enrollment status page wasn’t configured for this device during initial device enrollment, the device will go straight to the desktop after sign-in. It might take up to eight hours to sync and appear compliant in Intune.)

Click Yes to trigger a remote Autopilot Reset of Windows 10 device.

Perform Windows Autopilot Reset
Perform Windows Autopilot Reset

Now you see the status as Autopilot Reset pending. The Date and Time stamp is also logged along with status.

Autopilot Reset Pending
Autopilot Reset Pending

It took approximately 60 minutes to trigger the autopilot reset. Ideally the reset should have been initiated within 30-60 seconds but I am not sure why it took 60 minutes in my case. Under Device actions status, we see the Autopilot reset is complete.

Windows Autopilot Reset Successful
Windows Autopilot Reset Successful

After the Autopilot reset is complete, you must configure Windows hello and set a PIN. Typically you see the same screens when you complete Autopilot setup normally.

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